Refund & Returns Policy
**Last updated: June 2026**
At VelvetBloom, we stand behind every product we sell. Your satisfaction is our priority, and we want you to shop with complete confidence.
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Our 30-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, you may request a return or exchange within **30 days** of the date your order was delivered.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (your order confirmation email)
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How to Start a Return
1. Email us at **@hp10ne1979@gmail.com** with your order number and the reason for your return
2. Our team will respond within 1–2 business days with return instructions
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund
4. Approved refunds are processed within **1-3 business days** back to your original payment method
**Please do not send items back without first contacting us** — unrequested returns may not be accepted.
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Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within **7 days of delivery** at hp10ne1979@gmail.com with:
- Your order number
- A clear photo of the item and the packaging
We will arrange a replacement or full refund at no cost to you, including return shipping where applicable.
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Items Not Eligible for Return
The following items cannot be returned for hygiene and safety reasons:
- Opened skincare, serums, or face masks
- Opened lip products or cosmetics
- Items showing signs of use or wear
- Items returned more than 30 days after delivery
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Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at hp10ne1979@gmail.com.
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Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–7 business days.
**Late or missing refunds:** If you have not received your refund after 7 business days, please first check your bank account, then contact your credit card company — it may take additional time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at support@velvetbloom.store.
Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded unless faulty.
American Consumer Law
Our returns policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
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Contact Us
For all returns and refund enquiries:
📧 hp10ne1979@gmail.com