Terms of service

Terms of Service

Last updated: June 2026

Welcome to VelvetBloom. By accessing or using our website at velvetbloom.store and placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. About Us

VelvetBloom ("we", "us", "our") operates the online store at velvetbloom.store. We are an American-based beauty and wellness retailer.

For enquiries, contact us at hp10ne1979@gmail.com

2. Acceptance of Terms

By using our website and/or placing an order, you confirm that:

  • You are at least 18 years of age, or have the consent of a parent or guardian
  • You have the legal authority to agree to these terms
  • The personal information you provide is accurate and complete

3. Products

We reserve the right to modify or discontinue any product at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of products.

Product images are for illustrative purposes only. Actual products may vary slightly in colour or appearance due to photography lighting and screen display settings.

We make every effort to display accurate product descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content are complete, accurate, reliable, current, or error-free.

4. Pricing & Payment

All prices are displayed in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice.

We accept the following payment methods: credit/debit cards (Visa, Mastercard, American Express) and any additional payment methods displayed at checkout.

Payment is processed securely at the time of purchase. By providing your payment details, you authorise us to charge the total order amount, including any applicable shipping fees.

We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraudulent activity or where a pricing error has occurred. If your order is cancelled after payment has been taken, you will receive a full refund.

5. Order Confirmation

Once your order is placed, you will receive an order confirmation email. This confirmation is acknowledgement that we have received your order, not that it has been accepted or dispatched. We reserve the right to cancel orders for any reason, including where a product becomes unavailable or where we are unable to verify payment.

6. Shipping & Delivery

Please refer to our Shipping Policy for full details on delivery timeframes, shipping costs, and our process for lost or delayed packages. Delivery times are estimates only and are not guaranteed.

7. Returns & Refunds

Please refer to our Refund & Returns Policy for full details on our 30-day returns process, eligibility criteria, and how to initiate a return.

Our policies operate in addition to your rights under the American Consumer Law.

8. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, and product descriptions — is the property of VelvetBloom or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content on this website without our express written permission.

9. Prohibited Use

You agree not to use our website to:

  • Engage in any unlawful activity
  • Submit false or misleading information
  • Impersonate any person or entity
  • Attempt to gain unauthorised access to our systems
  • Transmit any viruses, malware, or harmful code
  • Engage in any conduct that could damage, disable, or impair our website or servers

10. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Limitation of Liability

To the fullest extent permitted by applicable law, VelvetBloom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website or products.

Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the total amount you paid for the products giving rise to the claim.

Nothing in these Terms limits your rights under theAmerican Consumer Law where those rights cannot be excluded by agreement.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

 

15. Contact Us

For any questions about these Terms of Service:

📧 hp10ne1979@gmail.com

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